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Customer Service Associate

Company Name:
Direct General Auto Insurance
SUMMARY:
Provide clerical and administrative support to staff, answer and direct phone calls, complete marketing activities within local market area.
PRIMARY RESPONSIBILITIES:
Provide clerical and administrative support to staff.
May accept payments and applications from customers and perform other general office duties.
Research and gather information upon request. Prepare and send information to customers and lien holders as instructed by Agent or Manager.
Contact customers regarding premium finance account status and renewals. Responsible for verifying, balancing, and reporting of daily receipts of cash drawer.
Market and sell company (new and existing) products and services to local market area (i.e. car dealership, local events etc).
KEY QUALIFICATIONS:
High School Diploma/equivalent required, college experience a plus
Must obtain property casualty license and life license within 6 months or according to District requirements
Previous customer service and/or sales experience a plus
Prior Insurance Industry experience also preferred
Ability to read, analyze and interpret insurance policies and coverages etc.
Excellent interpersonal skills including written, verbal and presentation delivery
Demonstrated ability to develop and maintain customer relationships and provide excellent customer service
Strong computer skills and working knowledge of MS Office applications
FT/PT: Part-time
Address: 512 Carriage House Drive
City: Jackson
State: Tennessee
Zip Code: 38305

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