Service Desk Analyst
Hanker Systems Hanker Systems Jackson, TN Jackson, TN Contract Contract $28 - $30 an hour $28 - $30 an hour 1 day ago 1 day ago 1 day ago Job Overview:
IT Call Center Experience preferred Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different Organizational Units (OU) Able to look up attributes Able to reset password and unlock accounts.
iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing WebEx MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment ServiceNow Ticket management Ticket assignment2.
Technologies and Duties Describe this position's most important duties performed in the normal course of work.
Please describe each, in order of importance, and indicate the average percent of time devoted to each duty over the course of the year or contract period.
Description of Duties (primary & secondary) % of Total Work Effort Desktop Support 25% Tier 1-2 Support 50% Active Directory Management 25% Call Center Experience 25% 3.
Business Justification Describe below in detail the business justification for this contractor hire.
Include the criticality of work to be performed and the repercussions of not hiring.
You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties.
Whenever possible, indicate the importance of this position as it relates to OIR's Strategic Plan.
Attach additional sheets if necessary.
If Standard work week will not be 37.
5 hrs.
/wk.
, please justify below.
Work Location:
In Office Position Monday thru Friday Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues Active Directory Management - Able to navigate Different Organizational Units (OU) - Able to look up attributes - Able to reset password and unlock accounts.
iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network troubleshooting - Internal vs external - VPN - LTE - Wifi Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed Remote support - MSRA - RDP - TEAMs - Webex Hardware Deployment ServiceNow - Ticket management - Ticket assignment Job Type:
Contract Salary:
$28.
00 - $30.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Jackson, TN 38301:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Windows:
1 year (Required) Work Location:
In person % of Total Work Effort.
Estimated Salary: $20 to $28 per hour based on qualifications.
IT Call Center Experience preferred Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different Organizational Units (OU) Able to look up attributes Able to reset password and unlock accounts.
iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing WebEx MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment ServiceNow Ticket management Ticket assignment2.
Technologies and Duties Describe this position's most important duties performed in the normal course of work.
Please describe each, in order of importance, and indicate the average percent of time devoted to each duty over the course of the year or contract period.
Description of Duties (primary & secondary) % of Total Work Effort Desktop Support 25% Tier 1-2 Support 50% Active Directory Management 25% Call Center Experience 25% 3.
Business Justification Describe below in detail the business justification for this contractor hire.
Include the criticality of work to be performed and the repercussions of not hiring.
You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties.
Whenever possible, indicate the importance of this position as it relates to OIR's Strategic Plan.
Attach additional sheets if necessary.
If Standard work week will not be 37.
5 hrs.
/wk.
, please justify below.
Work Location:
In Office Position Monday thru Friday Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues Active Directory Management - Able to navigate Different Organizational Units (OU) - Able to look up attributes - Able to reset password and unlock accounts.
iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network troubleshooting - Internal vs external - VPN - LTE - Wifi Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed Remote support - MSRA - RDP - TEAMs - Webex Hardware Deployment ServiceNow - Ticket management - Ticket assignment Job Type:
Contract Salary:
$28.
00 - $30.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Jackson, TN 38301:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Windows:
1 year (Required) Work Location:
In person % of Total Work Effort.
Estimated Salary: $20 to $28 per hour based on qualifications.
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