Administrative Specialist/Call Center Operator
Jackson, TN Jackson, TN Full-time Full-time $13 - $15 an hour $13 - $15 an hour 1 day ago 1 day ago 1 day ago Tennessee Community Services Agency has 2 vacancies for Administrative Specialist to work in a call center program.
Call center operators provide assistance to TennCare applicants and members regarding TennCare eligibility, TennCare covered services, application processes, eligibility categories and requirements, program policies and procedures, appeals rights and procedures and advocacy services.
Employees also provide customer service, conflict resolution and conflict de-escalation.
Work from home may be available upon successful completion of training which is conducted at the Jackson, TN office.
Qualifications:
High school diploma or equivalency, One to two years of work related experience, Excellent organizational, verbal, written and computer skills, Previous call center and/or customer service experience, Understanding of hospital billing form requirements, understanding of Medicaid billing and collection guidelines, ability to read/understand Explanation of Benefits (EOB's).
Must authorize the release of any investigative and criminal records obtained by the Federal Bureau of Investigation and the Tennessee Bureau of Investigation to the Tennessee Community Services Agency.
Job Type:
Full-time Pay:
$13.
00 - $15.
00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Jackson, TN:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Call center operators provide assistance to TennCare applicants and members regarding TennCare eligibility, TennCare covered services, application processes, eligibility categories and requirements, program policies and procedures, appeals rights and procedures and advocacy services.
Employees also provide customer service, conflict resolution and conflict de-escalation.
Work from home may be available upon successful completion of training which is conducted at the Jackson, TN office.
Qualifications:
High school diploma or equivalency, One to two years of work related experience, Excellent organizational, verbal, written and computer skills, Previous call center and/or customer service experience, Understanding of hospital billing form requirements, understanding of Medicaid billing and collection guidelines, ability to read/understand Explanation of Benefits (EOB's).
Must authorize the release of any investigative and criminal records obtained by the Federal Bureau of Investigation and the Tennessee Bureau of Investigation to the Tennessee Community Services Agency.
Job Type:
Full-time Pay:
$13.
00 - $15.
00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Jackson, TN:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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